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F.A.Q

FAQ

How do I place an order?

Simply place items in cart and proceed to checkout. Before submitting your order, please check to confirm that your billing and shipping addresses are correct.  Our system may decline your purchase if your billing information does not match the information associated with the credit card being used. If you have any questions, please contact info@puranicusa.com



Shipping

Free Shipping is included for retail orders only. (Purchases over $50)

Free Shipping is not included for wholesale orders.

Non-Contiguous U.S. orders (Alaska, Hawaii, the U.S. Virgin Islands, and APO/FPO boxes): $35/box flat rate for ground shipping.

UPS 2-Day and Overnight guaranteed shipping are available for additional cost. Please contact info@puranicusa.com for rates.

(Sanitizers contain alcohol and therefore cannot be shipped with expedited delivery.)

Within the continental U.S., we ship via UPS, and United States Postal Service.

Orders shipped to Alaska, Hawaii, the U.S. Virgin Islands, and APO/FPO boxes are shipped via USPS Priority Mail.




Secure Ordering & Payment Options

Puranic uses standard industry practices to safeguard the confidentiality and security of your personal information. This website uses Secure Sockets Layer (SSL) to encrypt information such as credit card details. Any contact information obtained via this website is stored solely in a secure database. No entity other than Puranic has access to your information. Your contact information will never be sold, published, or disclosed to any party or company. Puranic does not store credit card information on its servers.




Returns & Refunds

Please inspect your order upon receipt and notify us of any issues within 14 days of receiving it. Returns must be accompanied by a return authorization number, which you can obtain by contacting us at 

info@puranicusa.com

Please note that you are responsible for return shipping costs. When returning products, we strongly suggest using a shipping method that offers tracking services to ensure your product return arrival.




Wholesale Price

We offer discounted rates for wholesale customers – for all orders over 1000 units.

If you are interested in discussing our exclusive wholesale rates, please contact us at info@puranicusa.com